Frequently asked questions
How to order ?
Steps to placing an order with us:
1. Add items to cart.
2. Add in any special instructions, select your delivery/pickup time and date, and click 'Check Out'.
3. Enter your details so that we can contact you regarding the order if necessary.
4. Select your preferred payment method to make payment.
5. Confirm your order.
And you're done! Cheers to making an order in 5 simple steps :)
How many day I need to order in advance ?
We bake our treats only after orders are placed and confirmed, therefore our current turnaround time is 2 days from the date the order is placed. Ordering more than 2 days in advance is strongly encouraged though, as we close dates once they are fully booked. Contact us directly for any questions .
I already placed my order, how can I know if it is confirmed ?
If your order was successfully placed, you will receive an automated email confirmation from us within the day. If you don't receive it (and it's not in your spam mail either), please feel free to get in touch with us to check whether we have received it on our end.
Disclamer on artwork
As cake is done based on artist style manually, there may be slight varient from the pics reference and varied cake to cakes .
ALLERGIES AND RESTRICTIONS
Are you able to do orders with Special Dietary Needs for Dogs and Cats ?
Contact us! We want every dog and cat to get the best possible solutions to their dietary limitations, and are always ready, willing, and able to cater to your furry friend's needs.
Cake Storage & Leftovers
- Keep up to 3 days - If predicted leftovers, portion and store in freezer up to 1 week - Cakes can be eaten chilled/warmed (heat up in microwave for 10-15 seconds intervals after portioning)
PAYMENT & DELIVERY
What are the delivery and or collection service available ?
Yes you can collect the cake direct from our shop at 253 Joo Chiat Road, Singapore 427507
Our store operationg hours from 10 am to 6 pm Monday to Sunday.
We have a dedicated kitchen and design team to meet your urgent request
For delivery arrangement there will be a nominal fee of $15 Island wide delivery services. Free when you order $150 and above single transaction only.
Delivery will be based on 2 timing:
1. 10 am to 2 pm
2. 2 pm to 6 pm
If you will request to deliver beyond our given timing , We will arrange for a separate vehicle to your place at a $15 additional.
How do I select date and time for Pick up/ Delivery ?
Your pup's birthday is coming up and you would like to check whether we can deliver the goodies ordered on a particular date.
What are the accepted mode of payment ?
Credit/debit card information is always encrypted on our end and we can only see the last four digits of the card number for verification purposes, so fret not as no sensitive data is stored on our servers. We also choose to only work with secured payment gateway providers.
For in store transactions, we accept Paynow, Paylah or cash.
Can I cancel / change my order ?
We will not be accepting any cancellation after order is confirmed. Thus, for changes made to bring your order ahead or change delivery timing, you must contact us not later than 48 hours or else we may subject it to an additional charges. Please contact our friendly Sales personnel , whatsapp sales 1 or sales 2
What if the delivery is unsuccessful , will there be charges ?
We will align the delivery time in advance , the delivery timing is 10 am to 6 pm daily ,
Grace of 2-3 hours within the requested timing as our driver cover delivery for several location. However ,if due to customer negligent of not having people to receive the cake , the cake will be return to company.
Customer can self-collect or arrange for another trip ( extra charges ).
What if the cake is damaged upon received ?
Please check all cakes before acceptance from shop or driver damaged is in it's appearance physically. Please take pics to informed the shop or driver on the spot .
If the taste is bad or you like to reject the cake, it is ok , please do not further consume the cake , take a pics and contact sales immediately . we will collect the cake back and arrange for replacement on the same day .