Frequently asked questions

ORDERING

How to order ?


Steps to placing an order with us:

1. Add items to cart.

2. Add in any special instructions, select your delivery/pickup time and date, and click 'Check Out'.

3. Enter your details so that we can contact you regarding the order if necessary.

4. Select your preferred payment method to make payment.

5. Confirm your order.

And you're done! Cheers to making an order in 5 simple steps :)




How many day I need to order in advance ?


We bake our treats only after orders are placed and confirmed, therefore our current turnaround time is 2 days from the date the order is placed. Ordering more than 2 days in advance is strongly encouraged though, as we close dates once they are fully booked. Contact us directly for any questions .




I already placed my order, how can I know if it is confirmed ?


If your order was successfully placed, you will receive an automated email confirmation from us within the day. If you don't receive it (and it's not in your spam mail either), please feel free to get in touch with us to check whether we have received it on our end.




Disclamer on artwork


As cake is done based on artist style manually, there may be slight varient from the pics reference and varied cake to cakes .





ALLERGIES AND RESTRICTIONS

Are you able to do orders with Special Dietary Needs for Dogs and Cats ?


Contact us! We want every dog and cat to get the best possible solutions to their dietary limitations, and are always ready, willing, and able to cater to your furry friend's needs.





PAYMENT & DELIVERY

What are the delivery and or collection service available ?


Yes you can collect the cake direct from our shop at 253 Joo Chiat Road, Singapore 427507

Our store operationg hours from 10 am to 6 pm Monday to Sunday.

We have a dedicated kitchen and design team to meet your urgent request

Please check with our friendly Sales personnel , whatsapp sales 1 or sales 2

For delivery arrangement there will be a nominal fee of $15 Island wide delivery services. Free when you order $150 and above single transaction only.

Delivery will be based on 2 timing:

​ 1. 10 am to 2 pm

2. 2 pm to 6 pm

​If you will request to deliver beyond our given timing , We will arrange for a separate vehicle to your place at a $15 additional.




How do I select date and time for Pick up/ Delivery ?


Your pup's birthday is coming up and you would like to check whether we can deliver the goodies ordered on a particular date. We get that, which is why we have a date and time type in box on our shopping cart page. Simply click the 'Add to cart' button for any item that you're interested in purchasing (don't worry, clicking the button would not immediately confirm your order, so click away!), and you will be directed to the shopping cart page where you can input type in your preferred delivery dates and times.




What are the accepted mode of payment ?


Credit/debit card information is always encrypted on our end and we can only see the last four digits of the card number for verification purposes, so fret not as no sensitive data is stored on our servers. We also choose to only work with secured payment gateway providers.

For in store transactions, we accept Paynow, Paylah or cash.




Can I cancel / change my order ?


We will not be accepting any cancellation after order is confirmed. Thus, for changes made to bring your order ahead or change delivery timing, you must contact us not later than 48 hours or else we may subject it to an additional charges. Please contact our friendly Sales personnel , whatsapp sales 1 or sales 2




What if the delivery is unsuccessful , will there be charges ?


We will align the delivery time in advance , the delivery timing is 10 am to 6 pm daily ,

Grace of 2-3 hours within the requested timing as our driver cover delivery for several location. However ,if due to customer negligent of not having people to receive the cake , the cake will be return to company.

Customer can self-collect or arrange for another trip ( extra charges ).




What if the cake is damaged upon received ?


Please check all cakes before acceptance from shop or driver damaged is in it's appearance physically. Please take pics to informed the shop or driver on the spot .

If the taste is bad or you like to reject the cake, it is ok , please do not further consume the cake , take a pics and contact sales immediately . we will collect the cake back and arrange for replacement on the same day .





CAKES & CUPCAKES

What are the ingredients used for the cakes and cupcakes?


At Petissier, we strive to build beautiful cakes for your furkids. Our cakes are constructed to resemble a human cake with 3 layers of sugarless chiffon cake and 2 layers of meat with soy frosting. Our bakers have specially curated a recipe made from only pet friendly ingredients.

Ingredients:

Chiffon base – Eggs, rice flour, corn flour, buckwheat flour, goat milk

Frosting – Tofu, cream cheese.




What type of meat is used for these pawntastic cakes?


In our cakes, we selected canned wet food. We believe in canned meat for a few reasons. Firstly, canned meat contains a perfect blend of nutrition for your furkid to have a balanced diet. Secondly, canned meat has already been sterilized. This lets us ensure that all meat that we use are of consistent quality as well as completely free of any pathogens or parasites. Lastly, due to the sterilization in the canning process, this allows our customers to store their cakes for a longer time safely.

All our canned wet food are sourced from trusted renown suppliers.

Meat protein choices:

Chicken / Beef / Lamb / Salmon




Are the lovely cake colors safe for my furkid?


We use a range of high-quality human grade food colourings to achieve our bright colours. Most of our colours are achieved with vegetable/plant base powders and gel food colourings are only used for darker colours such as black, dark brown, etc.




How heavy is the cake?


We often measure our cakes by size. Our cakes come in 2 sizes, 4 inch and 6 inch and our pupcakes are 6.5cm wide. A 4 inch cake is good for 1-2 dogs and a 6 inch cake is good for 3-5 dogs. However, it also depends on your pet’s appetite, food preference and whether your furkid is having our cakes as a meal of as a treat.

Different designs weigh differently due to different amount of decorations on the cake. An average weight of a 4 inch cake (without deco) 400g; 120g meat and a 6 inch cake (without deco) 950g; 230g meat.




How to store cake and leftovers?


We advise all our furry customers to consume their cake/pupcake on the day of receiving for the best aesthetic and cake quality. All cakes/pupcakes should be kept in the chiller up to max 2 days. If you predict that there will be leftovers, cakes can be portioned and stored in the freezer for up to 1 week before it has been thawed.




Should I served the cake chilled or warmed?


Cakes can be eaten both chilled or warmed (heat up in microwave for 10-15 seconds intervals after portioning).

Once thawed/heated up, please consume the cakes immediately, do not store it and keep it for a later time. This is to avoid bacteria growth.