Question 1

Can I visit your store ?

Accepted Answer

Petissier is an online store. We do not have any available cakes for browsing or purchasing on site. Our physical address is strictly for picking up of cakes only.

Question 2

Are you AVS Licensed?

Accepted Answer

Yes, we are AVS Licensed. Our kitchen has undergone stringent check by the authorities.

Question 3

Disclamer on artwork

Accepted Answer

As cake is done based on artist style manually, there may be slight varient from the pics reference and varied cake to cakes .

Question 4

How to order ?

Accepted Answer

Steps to placing an order with us: 1. Add items to cart. 2. Add in any special instructions, select your delivery/pickup time and date, and click 'Check Out'. 3. Enter your details so that we can contact you regarding the order if necessary. 4. Select your preferred payment method to make payment. 5. Confirm your order. And you're done! Cheers to making an order in 5 simple steps :)

Question 5

How many day I need to order in advance ?

Accepted Answer

We bake our treats only after orders are placed and confirmed, therefore our current turnaround time is 2 days from the date the order is placed. Ordering more than 2 days in advance is strongly encouraged though, as we close dates once they are fully booked. Contact us directly for any questions .

Question 6

I already placed my order, how can I know if it is confirmed ?"

Accepted Answer

If your order was successfully placed, you will receive an automated email confirmation from us within the day. If you don't receive it (and it's not in your spam mail either), please feel free to get in touch with us to check whether we have received it on our end.

Question 7

Protein choices

Accepted Answer

In our cakes, we selected canned wet food. We believe in canned meat for a few reasons. Firstly, canned meat contains a perfect blend of nutrition for your furkid to have a balanced diet. Secondly, canned meat has already been sterilized. This lets us ensure that all meat that we use are of consistent quality as well as completely free of any pathogens or parasites. Lastly, due to the sterilization in the canning process, this allows our customers to store their cakes for a longer time safely. All our canned wet food are sourced from trusted renown suppliers.
 If you'd prefer your pet to have a non-canned food diet, kindly pick our salmon option. We poach fresh Norwegian salmon for our salmon protein.

Question 8

How to store cake and leftovers?

Accepted Answer

We advise all our furry customers to consume their cake/pupcake on the day of receiving for the best aesthetic and cake quality. All cakes/pupcakes should be kept in the chiller up to max 2 days. If you predict that there will be leftovers, cakes can be portioned and stored in the freezer for up to 1 week before it has been thawed.

Question 9

What are the ingredients used for the cakes and cupcakes?

Accepted Answer

At Petissier, we strive to build beautiful cakes for your furkids. Our cakes are constructed to resemble a human cake with 3 layers of sugarless chiffon cake and 2 layers of meat with soy frosting. Our bakers have specially curated a recipe made from only pet friendly ingredients. Ingredients: Chiffon base – Eggs, rice flour, corn flour, buckwheat flour, goat milk Sugarless Chiffon - Eggs, rice flour, corn flour, vegetable oil, goat milk powder Frosting – Tofu, cream cheese

Question 10

Are the lovely cake colors safe for my furkid?

Accepted Answer

We use a range of high-quality human grade food colourings to achieve our bright colours. Most of our colours are achieved with vegetable/plant base powders and gel food colourings are only used for darker colours such as black, dark brown, etc.

Question 11

How heavy is the cake?

Accepted Answer

We often measure our cakes by size. Our cakes come in 2 sizes, 4 inch and 6 inch and our pupcakes are 5.5cm wide. A 4 inch cake is good for 1-2 dogs and a 6 inch cake is good for 3-5 dogs. However, it also depends on your pet’s appetite, food preference and whether your furkid is having our cakes as a meal of as a treat.
 Different designs weigh differently due to different amount of decorations on the cake. An average weight of a 4 inch cake (without deco) 400g; 120g meat and a 6 inch cake (without deco) 950g; 230g meat.

Question 12

Should I served the cake chilled or warmed?

Accepted Answer

Cakes can be eaten both chilled or warmed (heat up in microwave for 10-15 seconds intervals after portioning).

Once thawed/heated up, please consume the cakes immediately, do not store it and keep it for a later time. This is to avoid bacteria growth.

Question 13

Are you able to do orders with Special Dietary Needs for Dogs and Cats ?

Accepted Answer

Contact us! We want every dog and cat to get the best possible solutions to their dietary limitations, and are always ready, willing, and able to cater to your furry friend's needs.

Question 14

What are the delivery and or collection service available ?

Accepted Answer

Yes you can collect the cake direct from our shop at 253 Joo Chiat Road, Singapore 427507  Our store operating hours from 10 am to 6 pm Monday to Sunday. We have a dedicated kitchen and design team to meet your urgent request  Please check with our friendly Sales personnel , whatsapp sales 1 or sales 2 ​ Our delivery standard time slot will be :
   10am to 3pm ( standard website rates ) 
 *Special time slot can be arranged with sales, however will be subjected to additional charges or available of service on requested date/time.

Question 15

How do I select date for Pick up/ Delivery ?

Accepted Answer

Your pup's birthday is coming up and you would like to check whether we can deliver the goodies ordered on a particular date.   We get that, which is why we have a date type in box on our shopping cart page. Simply click the 'Add to cart' button for any item that you're interested in purchasing (don't worry, clicking the button would not immediately confirm your order, so click away!), and you will be directed to the shopping cart page where you can input type in your preferred delivery dates and times.

Question 16

What if the cake is damaged upon received ?

Accepted Answer

Please check all cakes before acceptance from shop or driver damaged is in it's appearance physically. Please take pics to informed the shop or driver on the spot . If the taste is bad or you like to reject the cake, it is ok , please do not further consume the cake , take a pics and contact sales immediately . we will collect the cake back and arrange for replacement on the same day .

Question 17

Can I cancel / change my order ?

Accepted Answer

We will not be accepting any cancellation after order is confirmed. Thus, for changes made to bring your order ahead, you must contact us not later than 48 hours or else we may subject it to an additional charges. Please contact our friendly Sales personnel , whatsapp sales 1 or sales 2

Question 18

What are the accepted mode of payment ?

Accepted Answer

Credit/debit card information is always encrypted on our end and we can only see the last four digits of the card number for verification purposes, so fret not as no sensitive data is stored on our servers. We also choose to only work with secured payment gateway providers. For in store transactions, we accept Paynow, Paylah or Cash.

Question 19

What if the delivery is unsuccessful , will there be charges ?"

Accepted Answer

We will align the delivery time in advance , the delivery timing is 10 am to 6 pm daily , Grace of 2-3 hours within the requested timing as our driver cover delivery for several location. However , if due to customer negligent of not having people to receive the cake , the cake will be return to company. Customer can self-collect or arrange for another trip ( extra charges ).

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