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  • Are you AVS Licensed ?
    Yes, we are AVS Licensed. Our kitchen has undergone stringent check by the authorities.
  • Can I visit your store ?
    Petissier is an online store. We do not have any available cakes for browsing or purchasing on site. Our physical address is strictly for picking up of cakes only. **All cakes have to be preordered min. 2 days in advance.
  • What products do you carry?
    At petissier, we make cakes for cats and dogs. All our cakes are made freshly the day before the date of receive. We do carry some party decorations and adorable party accessories to make party planning more convenient!
  • What are the ingredients used for the cakes and cupcakes ?
    At Petissier, we strive to build beautiful cakes for your furkids. Our cakes are constructed to resemble a human cake with 3 layers of sugarless chiffon cake and 2 layers of selected filling with soy frosting. Our bakers have specially curated a recipe made from only pet friendly ingredients. All our protein filling options are cooked, we do not offer any raw protein filling options. Ingredients - Sugarless chiffon: Eggs, Rice flour, Corn flour, Vegetable oil, Goat milk powder Frosting: Cream cheese, Tofu
  • Filling options
    In our cakes, we selected canned wet food. We believe in canned meat for cakes for a few reasons. Firstly, canned meat contains a perfect blend of nutrition for your furkid to have a balanced diet. Secondly, canned meat has already been sterilized. This lets us ensure that all meat that we use are of consistent quality as well as completely free of any pathogens or parasites. Lastly, due to the sterilization in the canning process, this allows our customers to store their cakes for a longer time safely. All our canned wet food are sourced from trusted renown suppliers. ProBalance: Beef, Lamb ProDiet: Tuna, Ocean Fish If you'd prefer your pet to have a non-canned food diet, kindly pick our salmon, chicken or poached apple option. All proteins used will be fully cooked, we do not use or offer raw protein options for our fillings.
  • Are the lovely cake colors safe for my furkid ?
    We use a range of high-quality human grade food colourings to achieve our bright colours. Our colours are achieved with a mixture of vegetable/plant base powders and gel food colourings.
  • Are you able to do orders with Special Dietary Needs for Dogs and Cats ?
    Unfortunately, we are unable to cater to every kind of diet... The ingredients used in our chiffon cake layers and frosting will be fixed to ensure that the recipe is stable for the cake construction. Changes to recipe might result in a failed cake. Contact us if you have any queries!
  • Disclaimer on artwork
    All cakes, coloured frosting and designs are done by hand. Design of cakes/pupcakes may vary slightly as they are done manually. Standard head - Standard pawtraits are drawn manually and may vary slightly from reference. Minor alterations to colours are allowed. Alterations to change the design and colour completely will be considered as customised. ** Our staff reserve all rights to reject any alteration request. ** No refunds will be made for any free alteration requests if they are not up to spec. Customised head - Customised pawtraits are drawn based on your pet's photo. Our artists will have it drawn as similar as possible to the best of their abilities. Do take note that customised pawtraits IS NOT a printed replica as they are all hand drawn. Do let us know in advance if there are any specific details that we should take note of. ** Kindly send in photos with a clear view of your pet's face with accurate colours. (no filters, good lighting, etc.) ** No refund or changes will be made if pawtrait is misdrawn due to bad photo quality.
  • Cake weight and sizes
    Pupcakes: -5.5cm cupcake size Cakes: -4 inch (est. 500g) -6 inch (est. 1.4kg) * Weight might vary depending on design kindly whatsapp 96970053 (operating hours: 10am-6pm) if you require any assistance.
  • What is the shelf-life of the products ?
    We recommend all our furry customers to consume their cake/pupcake on the day of receiving for the best aesthetic and cake quality. All cakes/pupcakes can be stored in the chiller for up to 2 days. Do not store the cake in the freezer as that will cause cracks on the frosting. We advise our customers to purchase the correct portion to avoid having leftovers.
  • How to serve cakes to your pets?
    Our cakes can be served chilled just like an ordinary cake!
  • How much cake should my pet eat?
    Cakes should be consumed as a treat, not a substitute for a main meal! Cakes are wonderful for celebrations, but they should not be taken regularly as a meal substitute. First time consumers: We are not pet nutritionists, but all the ingredients used in our cakes are approved and are pet friendly. The ingredients used in our cakes might differ slightly from other bakeries, we strongly recommend serving your pet in smaller portions if this is their first time consuming our cakes. Some pets might take a longer time to adjust to a foreign diet especially if they have a sensitive stomach.
  • What is the lead time for your cakes?
    All orders require a minimum of 2 days (48hrs) lead time. As all our cakes are made-to-order, we are not able to take in last minute orders. If you need a cake urgently, kindly contact our sales team and we will try our best to assist you! However, all slots will be subjected to availability. We strongly encourage our customers to place your orders early to secure a slot for your desired date!
  • How do I know that my order is confirmed?
    If your order was successfully placed, you will receive an automated email confirmation from us within the day. If you don't receive it (and it's not in your spam mail either), please feel free to get in touch with us to check whether we have received it on our end.
  • How do I select my date for delivery / self collection?
    You can indicate the date upon checkout.
  • Can I cancel my order?
    Cancellation of orders will not be allowed once full payment has been made. Kindly ensure that all your order details are correct before checking out.
  • Refund Policy
    · We are so sorry if the cake we have provided is not up to your standards. Kindly contact our sales team if there are any issues with the cake. · The maximum compensation our company can offer is the full cost of the cake only. · Any request for refunds has to be justified through photos. Kindly stop consuming the cake so that we can retrieve it to do further investigations internally with our team if required. If failed to obliged, there will be no refunds provided. · If there are any issues with the cake, all feedbacks have to be made by the following day, 12.00pm.
  • I have some issues with your website. Can I order directly?
    Kindly contact our sales team if you are facing any issues with our website. We will be more than happy to assist you!
  • Can I customise my cake?
    Sure! We are open to customisations. Kindly contact our sales team for any enquiries.
  • Is self-collection available?
    · Yes, you are able to self-collect your order from our store between 10am to 6pm daily. We are located at Cakeinspiration, 253 Joo Chiat road, Singapore 427507. · Opening hours may differ on PH (Public Holiday) & PH eve. Kindly contact our sales team for more information. · There are limited parking lots available along the streets of Joo Chiat. The nearest carpark available will be beside Kuan Im Tng Temple (Joo Chiat) (5 mins walk), you may also choose to park along the street near Haig Girls School (2 mins walk) · Nearest MRT: Dakota Take bus 33 from exit A (3 stop) 4 mins walk away from bus stop
  • Standard delivery
    · Standard deliveries will be $15 per residential address. · Delivery will be conducted between 10am-4pm, no fixed slots. · Additional surcharge is applicable for deliveries to non-residential addresses, offshore islands, Tuas, Neo Tiew, malls, hotels, offices and CBD areas. Kindly refer to our special delivery for more information. · Same day standard delivery will be $20 per residential address. Same day order should be made before 11am.
  • Special delivery
    · Special timing - If you require a narrower window for your delivery, we can arrange a 2 hour time frame between : - 10am-4pm at an additional $10 ($25) - 8am-10am, 4pm-9pm at an additional $20 ($35) · Special location – If you require us to send your order to a non-residential address, offshore islands, Tuas, Neo Tiew, malls, hotels, offices and CBD areas, there will be an additional fee of $10. This fee will go into parking and long distance fee. · For further information, feel free to contact our sales team.
  • Changes to delivery
    · In the case where you would like to change your delivery to self-collection, our team should be notified minimum 3 days in advance. Full refund of delivery will be issued. · No refunds will be issued for last minute changes from delivery to self-collection (applicable for last minute orders as well) · Any changes to delivery locations should be made minimum 3 days in advance. For last minute changes, there will be an additional fee of $5 (1-2 days in advance). If there are any changes made to the delivery location on the day of delivery, it will be counted as a new trip. · We engage a third party delivery provider for our cake deliveries. Hence, we are not able to be very flexible with multiple changes to delivery schedules. We hope to seek your understanding.
  • Failed delivery
    · If nobody is at home to receive the cake, our driver will try to contact the recipient to see what arrangements we can make (eg. Leave it by the door, with a neighbour or at the guard house). A photo will be sent to the customer to ensure that the order has been delivered. If the order has to be delivered to a separate location, it will be charged as a new trip. · In the case where the driver is unable to contact the recipient / customer. The cake will be left at the door. If our driver is unable to get to your door (condo), the cake will be disposed. Our drivers will only be able to wait for 10 mins at per location before leaving. No refunds will be issued if the cake is spoilt, damaged or disposed in this scenario. · If there are any unforeseen circumstances (eg. Bad weather, bad traffic), our sales team or driver will update the recipient / customer and send the order as soon as possible. We will not be liable for unforeseen circumstances. · We strongly advise that recipient / customer to be contactable during the delivery time slot.
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